MilePost Support
We're here to help you track every step.
Quick Links
Frequently Asked Questions
How do I start tracking a walk or run?
Open MilePost and tap the Track tab at the bottom. Choose your activity (Walk, Run, Indoor Walk, or Indoor Run), tap Start, and begin moving. Tap End when you're done to save the activity.
GPS isn't working — what should I do?
Make sure you've granted MilePost location permissions. On iOS: Settings → MilePost → Location → "While Using". On Android: Settings → Apps → MilePost → Permissions → Location → Allow. Also ensure GPS is enabled on your device.
My tracked distance seems wrong
GPS accuracy depends on signal strength. For best results, give your phone 30 seconds to acquire a strong GPS lock before starting your activity. Tall buildings, dense trees, or being indoors can reduce accuracy. For indoor workouts, use the Indoor Walk or Indoor Run modes which use step-counting instead.
How do I subscribe to MilePost Pro?
Go to the Profile tab and tap Upgrade to Pro. Choose Monthly or Yearly and complete the purchase through Apple's App Store or Google Play. Subscriptions auto-renew until cancelled.
How do I cancel my Pro subscription?
iOS: Open Settings on your device → tap your name at the top → Subscriptions → MilePost Pro → Cancel Subscription.
Android: Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → MilePost Pro → Cancel.
I purchased Pro but my features didn't unlock
Open the
Profile tab, scroll down, and tap
Restore Purchases. This will re-sync your subscription with your Apple ID or Google account. If it still doesn't work after restoring, email us at
support@milepostapp.com with your purchase receipt and we'll resolve it within 24 hours.
How do I delete my account?
Open the
Profile tab, scroll all the way to the bottom, and tap
Delete Account. Confirm when prompted. Your account and all associated data will be removed. You can also request deletion by email — see our
Delete Account page for full details.
Can I export my activity data?
Pro subscribers can share individual activities via the share button on each activity. For a full data export, email
support@milepostapp.com and we'll send you a copy of your data within 7 days.
How do I join or create a group?
Go to the Community tab → Groups. Tap Create Group to start your own, or tap Join Group and enter the invite code shared by a friend.
I forgot my password
On the sign-in screen, tap Forgot Password? and enter your email. We'll send you a link to reset your password.
Is my data secure?
Yes. All data is encrypted in transit (HTTPS) and stored on secure cloud infrastructure. We never sell or share your personal data with third parties. See our
Privacy Policy for full details.
Report a Bug or Request a Feature
We're constantly improving MilePost based on user feedback. If you've found a bug, have an idea for a new feature, or want to suggest an improvement, please email us at support@milepostapp.com. Please include:
- Your device model and OS version (e.g., iPhone 16 Pro, iOS 26.5)
- MilePost app version (found in Profile → bottom of screen)
- Steps to reproduce the issue, if applicable
- A screenshot or screen recording, if helpful
Still Need Help?
If you can't find an answer here, reach out directly:
Email: support@milepostapp.com
Response time: Within 48 hours (often much sooner)
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